Privacy Policy

ABS Horticulture is a garden management service operating in Melbourne's eastern suburbs. We are owned and operated by Anthony Bennett.

We may collect the following types of personal information:

• Contact details: name, phone number, email address, and property address
• Service information: details about your garden, property access arrangements, service preferences, and pet information
• Payment information: billing details necessary to process invoices and payments
• Communication records: SMS messages, emails, phone call notes, and any correspondence between you and our team
• Website data: information collected automatically when you visit our website, including IP address, browser type, pages visited, and referring URLs

We collect personal information through:

• Contact forms and enquiry forms on our website
• Phone calls, SMS messages, and email correspondence
• On-site consultations and garden assessments
• Booking and scheduling systems
• Referrals from existing clients (with your knowledge)
• Cookies and analytics tools on our website

We use your personal information to:

• Provide, schedule, and manage our garden care services
• Communicate with you about appointments, service updates, and scheduling changes
• Process payments and manage your account
• Respond to your enquiries and provide quotes
• Send service reminders and seasonal garden care information
• Improve our services and website experience
• Comply with legal obligations

We will not use your personal information for purposes unrelated to our services without your consent.

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers: third-party tools we use to manage scheduling, invoicing, and communications (e.g., accounting software, booking platforms)
• Professional advisers: accountants, lawyers, or insurers as necessary for business operations
• Legal requirements: where required by law, regulation, or court order

Any third-party service providers we use are required to handle your information in accordance with applicable privacy laws.

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site. This may include:

• Essential cookies: required for the website to function correctly
• Analytics cookies: help us understand how visitors interact with our website (e.g., Google Analytics)
• Marketing cookies: used to deliver relevant advertising and measure campaign effectiveness

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes:

• Secure storage of electronic records
• Restricting access to personal information to authorised team members only
• Using secure, encrypted connections on our website

No method of electronic storage or transmission is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide our services and fulfil our legal and business obligations. When your information is no longer required, we will take reasonable steps to destroy or de-identify it.

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or out-of-date information
• Request deletion of your personal information, subject to our legal obligations
• Opt out of marketing communications at any time
• Complain if you believe your privacy has been breached

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

If you believe we have breached your privacy or have a complaint about how we handle your personal information, please contact us directly. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be published on this page with a revised date.